Primo Tech Support Stories

Have you tried turning it off and back on?

Arms across America

Had a chat come in with a customer needing help with plugging their VOIP phone into the router. I really wanted to ask her, how am I supposed to help you do that over the internet? Stretch my arms across America? Drive to your office? Are you going to pay gas money? Do you want me to snap my fingers? Instead, I asked, do you have an ethernet cord for this phone? She replies with No. So I'm like, kill me now. I told her you will need an ethernet cord to plug it into the router. She replies with Oh, Ok and ends the chat. I proceeed to bang my head on the wall.