I was taking a chat for a big name cell phone carrier, and got a chat from a customer who wanted information on how his phone worked. I said no problem, what kind of phone do you have? After a few minutes of silence the customer replied with I don't know. Can you look it up for me? I was so confused, how do you, one, not know what kind of phone you bought, and two, have questions on how your phone works if you don't even know what the phone is? I was able to look up that info, and answered his basic questions. I suspect it won't be the last time he chats in.
A customer in Florida affected by Hurricane Ian contacted me asking for help recording a greeting for voicemail. We don't record those greetings for offices and require that they do the recording themselves as it's not a service we offer. I informed the customer of this, and she got all mad stating in all caps WE DON'T HAVE INTERNET!! I was sitting there dumb founded as she was speaking to me via chat. I was like um, clearly you have internet genius.
Customer wanted us to get a new toll free number for their office, and we were discussing how she wanted it set up. She seemed very confused on how this number would operate in comparison to the non toll free ones on their account. For some reason, she thought this phone would have some special capabilities, and was shocked when I told her its just a phone number, it's not anything special, unlike her.
Customer chats in stating her cordless phone is searching for base, a common problem when the handset is not registered. I asked what is the status of the lights on the base. One light indicates if there is a handset registered, the other indicates power and the third one indicates if the base is connected to ethernet. She told me to wait while she looks for it. I wait a few minutes for her to come back to the chat. When she finally comes back, she tells me that I dont have the base. That would be my problem. I moved offices and didn't take that part with me. So sorry! She then ends the chat. I started laughing right away. At least she admitted fault and apologized. Thats a rarity. I hope she can get that back, they are expensive.