Missing Files

When I was working for one of the big cell phone providers, I was assisting a customer via chat. The guy needed help finding some files on his phone. He said I am so glad I am talking to a guy. I was a little weirded out by that but I let it go and went back to working on his issue. I gained remote access to his phone, and he began showing me around to where he usually kept his files. I quickly found out why he was glad that a guy answered the chat. The pictures he was trying to find were adult oriented photos that he saved from the internet. It was very awkward, and I couldn't help but wonder what he would have done if a female had taken his chat.