Chat Runs On Fairy Dust

A customer in Florida affected by Hurricane Ian contacted me asking for help recording a greeting for voicemail. We don't record those greetings for offices and require that they do the recording themselves as it's not a service we offer. I informed the customer of this, and she got all mad stating in all caps WE DON'T HAVE INTERNET!! I was sitting there dumb founded as she was speaking to me via chat. I was like um, clearly you have internet genius.